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Client Services Executive-Sheffield

📁
Business Services
📅
24000049 Requisition #

We are looking for an experienced Client Services Executive based in our Sheffield office. As a receptionist you will be the first person a visitor or client meets or speaks to on the telephone/ in person, therefore your primary value as the face of CMS will be to make that all important first impression by demonstrating a high level of customer care and professionalism.


About CMS

CMS is a Future Facing firm with more than 70 offices in over 40 countries and 5,000+ lawyers worldwide. We combine deep local market understanding with a global perspective. We are passionate about building strong relationships with our clients, our people, and the communities we work in.


We take a bold, dynamic, and agile approach to ensure our clients are able to face the future with confidence. We are driven by technology and readily embrace the possibilities it opens up for developing new and better ways of working.  Our aim is to inspire, impact and support our clients and our people, helping them to maximize their potential and thrive.

About the Role

MAIN DUTIES:
Utilising all support available you will
•    Meet and greet visitors and clients in a professional manner, offering and providing refreshments if required.
•    Demonstrate excellent customer service when answering telephone queries and welcoming clients and visitors. 
•    Maintain a clean and professional environment across reception and client meeting areas. 
•    Manage room bookings as applicable using the Manhattan booking system. liaising with hosts to obtain presentation details in advance of meetings where required.
•    Adhere to security procedures for visitors and clients including access passes. Record and track these to uphold security procedures. 
•    Deal with complaints or queries in a calm and professional manner and escalate when necessary.
•    Setting up conference room equipment as required, to include laptops, screens, projectors.
•    Booking client taxis/cars. 
•    To carry out administrative tasks supporting the wider business support team at CMS and ad hoc duties as and when required

About You

PERSON SPECIFICATION
•    Proven record in a customer service environment.
•    Sound knowledge of Microsoft Office and Excel. 
•    Experience in a professional, corporate office environment. 
•    Good understanding of IT and audio-visual equipment with the ability to set up and use this knowledge to remedy issues before escalating.

SKILLS
•    Able to work on own initiative with a proactive attitude. 
•       Highly service focussed with a ‘can do’ attitude with the ability to maintain standards when under pressure.
•       Works well on own or as part of a team.
•       Well organised, able to plan and prioritise the work of self and others, with strong     attention to detail.
•       The ability to listen, question and interpret information to understand requirements.
•      Problem solving skills and the ability to suggest and deliver creative/innovative solutions. 
•      Good interpersonal skills, flexible to work with a range of styles and personalities.
•      Excellent verbal and written communication skills. 
•       Ability to maintain standards when under pressure.
•    Able to build strong relationships with key stakeholders e.g. landlord, contractors, Partners and internal staff, other Facilities teams when required.
•    Flexibility to support outside usual hours if required.
•    To deal with complaints or queries in a calm and professional manner and escalate when necessary.
•    A good decision maker, with the ability to use own initiative and work independently as well as a member of a team.

EXPERIENCE AND QUALIFICATIONS
•    A good standard of general education, including Maths and English.
•    Experience of Customer Service &/or Reception areas.
•    Experience in a client facing role involving basic IT and AV support.
•    Experience of the above in either a law firm (preferable) or professional services environment.

Equal Opportunities


At CMS, a next-generation mindset is woven into all we do. We're diverse, supportive and inclusive, embracing our corporate social responsibility and creating a culture of sustainability in which every one of our people, whatever their background, can maximise their potential and thrive. For further information about CMS' diversity initiatives and programmes, please view the Diversity & Inclusion pages on our website.


Please apply online or contact a member of the Talent Acquisition team if you have any questions. For information regarding our competitive range of benefits please visit our Rewards & Benefits page on our website.


Please note that CMS have a preferred agency panel in place. Only applications submitted via the portal at the point of instruction will be accepted.

 

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