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20000302 Requisition #
CMS, a future-facing International Law Firm, is looking for a dedicated Client Training Coordinator to join our Client Professional Development Team. The role is suitable for an ambitious learning and development professional, or as a fixed term opportunity for an aspiring Lawyer, either before or after law school. 


About the role

You will be working with the Head of Client Training, clients, BD and Client Management Team, HR and the practice groups to coordinate the running of client professional development programmes and online events.
In a time of unprecedented change, both to UK law and regulation and to the way organisations work, the CMS Client Professional Development Team works with the practice to support our clients to stay up to date and ensure their legal teams are future-facing. 
This is a fixed term maternity leave position. It offers a fantastic opportunity to gain insight into a leading commercial law firm and exposure to household name clients, by helping CMS to provide those clients with highly acclaimed legal and skills training programmes. You will be working with a wide range of our clients and with CMS lawyers and other professionals across the full range of our sectors and practice disciplines.  
Key responsibilities include:
Training Information 
•    Collating information across the firm from multiple sources (events, website, webinar pipeline, departmental contacts) about UK based  legal training sessions and the firmwide webinar pipeline
•    Formatting and updating regular (usually monthly) calendars to send to clients
•    Providing clients with calendar information in other agreed formats (MS Excel, Online Portals) as requested
•    Responding to ad hoc requests for “what’s on” information for the firm and from clients
•    Helping clients book on to events and webinars
•    Setting up and running live webinars via MS Teams and the webinar platform or similar
Programme Coordination
- Coordinate the Commercial Foundation Programme, including managing speaker invites, room bookings, MS Teams appointments, client calendar bookings and materials. (Twice yearly, 25 sessions spread across 7 or 8 mornings,) plus reminder and follow up communications and any queries. Coordinating feedback (Surveymonkey) and helping with evaluation
- Skills For Future Facing Teams programme: assisting with trainer and room bookings/ webinar bookings, client and internal invites, catering, feedback, promoting the session, etc. 
- Coordinating ad hoc bespoke sessions for particular clients: including room bookings and diary management, speaker (internal and external) liaison
- Coordinating other client training events (e.g. face to face training days) – as above
- Once office working resumes, organisation will include booking rooms, catering and badges 
Targeting
- Liaising with Client Service/ Client Relationship Managers for key clients to stay up to date with those clients' needs and requests
- Logging and keeping on track of client requests for training support, liaising with Head of Client Training and others to allocate
- Assisting with information about client training for pitches
Content
- Ensure that all client training content e.g., brochures, training calendars, training invites, webpages (Compass) and session content is up to date and consistent 
- Assist the Head of Client Training and others (e.g. PSLs, fee earners) in developing and managing a balanced programme of regular generic legal and skills training. This will include the establishment of client training champions in each of the practice groups and holding meetings with the committee groups
- Promote best practice resources for those designing and delivering training  
Delivery/Access
- Coordinating the scheduling, organisation and delivery of client training whether face to face, via webinar, e-learning etc. Liaise with relevant presenters and Business Services e.g. events team, Audio Visual team, etc. as appropriate.
- Liaise direct with clients to coordinate attendance at face to face and webinar sessions
Evaluation
- Produce management information for agreed programmes and clients (e.g. tracking levels of investment in and take up of, the training offered,[liaising with Client Service team to ensure level of investment is appropriate to level of  client billings etc].i.e. provide regular reports on amount of training offered / taken up, to feed into Client Management reports
- Capture, analyse and disseminate client feedback [using Surveymonkey, webinar platform report etc]
- Co-ordinate other client training requests
- Maintain relationships with PSLs in agreed practice groups and help the Client training Manager keep an up to date overview of training offerings per practice group and sector etc.
- Assist with tracking of Client Training budget
 


About you

Key requirements:
- Confidence, initiative and the ability to build strong relationships with key stakeholders both internally and externally
- Well organised, project management skills and high level of accuracy and attention to detail
- Ability to juggle multiple projects
- Good written and oral communications skills
- Willingness to run online meetings using MS Teams and the webinar platform are essential – but no prior experience is necessary as full training will be provided 
- Enthusiasm and a desire to learn more about the legal sector


About us

  
CMS is an international law firm with leading businesses throughout Europe, The Middle East, Asia and beyond. We create sustainable and rewarding futures for our clients, our people and our communities.

Ranked as the world’s 5th largest law firm by lawyer headcount and 6th largest in the UK by revenue, CMS works with clients in over 40 countries from 70+ offices worldwide.

CMS is well equipped to help our clients face the future with confidence. We are driven by technology and readily embrace the possibilities it opens up for developing new and better ways of delivering legal services. And we recruit, value and nurture top talent.
  
Our Benefits

We offer a range of benefits to our employees! Benefits include but are not limited to the following:

- 25 days annual leave

- Flexible working opportunities 

- Flexible holiday purchase

- Private Medical Health Insurance

- Pensions package

- Health & wellbeing incentives

- Cycle to work scheme 

- Individual office perks


Equal opportunities

CMS is committed to promoting equal opportunities in employment, to not only adhere to current employment law, but to harness the full potential of our staff and ensure that all individuals are treated fairly and with respect.  To meet this aim CMS endeavours to treat all staff and job applicants equally, on the basis of merit and the ability to do their job. Everybody will be treated equally regardless of race, colour, age, religion or belief, gender, gender identity, gender expression, marital or civil partner status, ethnic or national origin, physical or mental disability, sexual orientation, and pregnancy or maternity status (“Protected Characteristics”).  Click here to see our Equal Opportunities statement.

All job applicants will be treated fairly and judged solely on their merits. If you have a disability which is likely to affect you adversely within the application process, please let us know (as soon as you feel comfortable to do so) so that we can consider whether we can make any adjustments to the process that will allow you to be considered fairly for the role.


How to apply

If you are interested please apply online or contact Rachel Taylor,Talent Acquisition Advisor via email at Rachel.Taylor@cms-cmno.com, for more information.

Please note that CMS have a preferred agency panel in place. Only applications submitted via the portal at the point of instruction will be accepted.

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