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Business Services
20000311 Requisition #
CMS is looking for an experienced Document Centre Workflow specialist to join the expanding Document Design Centre. This role will be permanently UK home based, Monday-Friday and the hours are 1pm-9pm

About the role

This role manages the department’s workflow, maintaining a high level of service which matches customers' expectations. This position serves as a key client interface for Document Centre services and requires someone keen to be flexible and in possession of excellent MS Office skills.
•    Consistently deliver high quality services on time, with a focus on responsiveness, client satisfaction, effective client communication and client service orientation.
•    Assist in identifying and executing ways to develop and enhance relationships with clients.
•    Liaise effectively with Document Centre Manager as required.
•    To handle first line complaints and escalate appropriately

About you

Excellent customer service skills.
•    Workflow management for the Document Centre.
•    Utilising client tools and templates in document preparation as required.
•    Technical document trouble-shooting support as required within the centre or directly with centre users.
•    Adherence to brand guidelines and best practices when preparing documents.
•    Producing work product which is of a highly professional standard, consistent in formatting and style.
•    Performing quality control measures on work produced, including by colleagues.
•    Managing and prioritising assigned projects to ensure deadlines and expectations are met.  
•    Acquire and maintain an in-depth working knowledge of the client’s working environment and business needs.
•    Effective project communication and handover between shifts.  
•    Identifies concerns, risks and conflicts and asks for assistance when required in a timely and constructive manner.
•    Responsible for continuing to upgrade work skills by participating in company-offered training and development programs and staying abreast of technology changes relevant to this role.  
•    To develop an overview on team skills in producing complex documents.
•    Must be flexible and responsive to business needs.
•    To assist in the collation and preparation of data for monthly reporting.
•    Monitoring productivity of the team ensuring that any issues are identified. 
•    To act as a focal point for the team for queries or concerns and escalate accordingly.
•    To ensure adequate staffing is provided for on the shift and to liaise with the Document Centre Manager to procure extra resource if necessary.
•    To maintain a close working relationship with the Document Centre Manager.
•    Ability to multi-task and oversee multiple projects at any given time, as well as perform accurately under time pressures and constraints. 
•    Show initiative and good judgment and be able to work independently. 
•    Ability to concentrate in an environment of multiple demands and distractions.
•    Able to maintain confidential information and work in a fast-paced, dynamic and creative environment.
•    Able to work effectively with colleagues of all levels in an organisation.
•    Excellent written and oral communication skills to interface with clients and colleagues.  
•    Seeks and responds positively to all forms of feedback (client/line manager/appraisal); learning from experience.
•    Strongly self-motivated; always adopts a ‘can do’ approach; takes pride in work and the larger organisation.

About us

CMS is an international law firm with leading businesses throughout Europe, The Middle East, Asia and beyond. We create sustainable and rewarding futures for our clients, our people and our communities.

Ranked as the world’s 5th largest law firm by lawyer headcount and 6th largest in the UK by revenue, CMS works with clients in over 40 countries from 70+ offices worldwide.

CMS is well equipped to help our clients face the future with confidence. We are driven by technology and readily embrace the possibilities it opens up for developing new and better ways of delivering legal services. And we recruit, value and nurture top talent.

Our Benefits

We offer a range of benefits to our employees! Benefits include but are not limited to the following:

- 25 days annual leave

- Flexible working opportunities 

- Flexible holiday purchase

- Private Medical Health Insurance

- Pensions package

- Health & wellbeing incentives

- Cycle to work scheme 

- Individual office perks
Equal opportunities 
CMS is committed to promoting equal opportunities in employment, to not only adhere to current employment law, but to harness the full potential of our staff and ensure that all individuals are treated fairly and with respect.  To meet this aim CMS endeavours to treat all staff and job applicants equally, on the basis of merit and the ability to do their job. Everybody will be treated equally regardless of race, colour, age, religion or belief, gender, gender identity, gender expression, marital or civil partner status, ethnic or national origin, physical or mental disability, sexual orientation, and pregnancy or maternity status (“Protected Characteristics”).  Click here to see our Equal Opportunities statement.
All job applicants will be treated fairly and judged solely on their merits. If you have a disability which is likely to affect you adversely within the application process, please let us know (as soon as you feel comfortable to do so) so that we can consider whether we can make any adjustments to the process that will allow you to be considered fairly for the role.

How to apply

If you are interested please apply online. If you have any queries, please contact Esther Caines, Talent Acquisition Advisor via email at Esther.Caines@cms-cmno.com.

Please note that CMS have a preferred agency panel in place. Only applications submitted via the portal at the point of instruction will be accepted.

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