Document Centre Workflow Coordinator (Evening)

We are looking for a Document Centre Workflow Coordinator to join our Document Design Centre team. This is a fully remote role with opportunities to develop your professional experience. You are expected to the department’s workflow, maintaining a high level of service which matches customer's expectations. To serve as a key client interface for Document Centre services. Keen to be flexible and in possession of excellent MS Office skills.

About us

CMS is a Future Facing firm with more than 80 offices in over 45 countries and 5,800+ lawyers worldwide. We combine deep local market understanding with a global perspective. We are passionate about building strong relationships with our clients, our people, and the communities we work in.

We take a bold, dynamic, and agile approach to ensure our clients are able to face the future with confidence. We are driven by emerging technologies such as generative AI and readily embrace the possibilities it opens up for developing new and better ways of working.  Our aim is to inspire, impact and support our clients and our people, helping them to maximize their potential and thrive.

About the role

•    Consistently deliver high quality services on time, with a focus on responsiveness, client satisfaction, effective client communication and client service orientation.
•    Assist in identifying and executing ways to develop and enhance relationships with clients.
•    Liaise effectively with Document Centre Manager as required.
•    To handle first line complaints and escalate appropriately.
•    Excellent customer service skills.
•    Workflow management for the Document Centre.
•    Utilising client tools and templates in document preparation as required.
•    Technical document trouble-shooting support as required within the centre or directly with centre users.
•    Adherence to brand guidelines and best practices when preparing documents.
•    Producing work product which is of a highly professional standard, consistent in formatting and style.
•    Managing and prioritising assigned projects to ensure deadlines and expectations are met.  
•    Acquire and maintain an in-depth working knowledge of the client’s working environment and business needs.
•    Effective project communication and handover between shifts.  
•    Identifies concerns, risks and conflicts and asks for assistance when required in a timely and constructive manner.
•    Responsible for continuing to upgrade work skills by participating in company-offered training and development programs and staying abreast of technology changes relevant to this role.  
•    To develop an overview on team skills in producing complex documents.
•    Must be flexible and responsive to business needs.
•    To assist in the collation and preparation of data for monthly reporting.
•    Monitoring productivity of the team ensuring that any issues are identified. 
•    To act as a focal point for the team for queries or concerns and escalate accordingly.
•    To ensure adequate staffing is provided for on the shift and to liaise with the Document Centre Manager to procure extra resource if necessary.
•    To maintain a close working relationship with the Document Centre Manager.
•    Other duties as assigned.
•    Reports to: Shift Team Lead.
•    Hours of work: 15:30-23:30
•    Location: Remote.

About you

We will invest in your ongoing training and development to support your professional goals and help you to thrive in your role from day one. Our opportunities are open to all suitably qualified applicants, so to be considered for this role, you must meet the following skills and experience: 

•    Ability to multi-task and oversee multiple projects at any given time, as well as perform accurately under time pressures and constraints. 
•    Show initiative and good judgment and be able to work independently. 
•    Ability to concentrate in an environment of multiple demands and distractions.
•    Able to maintain confidential information and work in a fast-paced, dynamic and creative environment.
•    Able to work effectively with colleagues of all levels in an organisation.
•    Excellent written and oral communication skills to interface with clients and colleagues.
•    Seeks and responds positively to all forms of feedback (client/line manager/appraisal); learning from experience.
•    Strongly self-motivated; always adopts a ‘can do’ approach; takes pride in work and the larger organisation.
•    Experience of administering effective workflow management systems in a legal or other professional services environment.
•    Previous document production experience in a professional service environment. 
•    Excellent working knowledge of document production practices and technologies.
•    Advanced technical knowledge.

What’s in it for you?

We want to reward you today and help you plan for tomorrow. We appreciate that everyone is different, therefore we have designed a benefits system that offers choice and flexibility based on individual needs and lifestyles. To name a few, these include:

•    Competitive basic salary (reviewed annually)
•    Flexible, hybrid working policy
•    Generous bonus scheme
•    Up to 25 days holiday (rising to 28 days with service)
•    Holiday exchange scheme
•    Private medical insurance
•    Enhanced parental leave
•    Reasonable adjustments and accommodation for disabled talent in accordance with the Equality Act 2010.

If you would like to read more information regarding our range of benefits, please visit our Rewards & Benefits page on our website.

Equal opportunities

At CMS, we place diversity and inclusion at the centre of our culture and the heart of our organisation. As a firm we recognise, celebrate, and embrace the diverse talent our society has to offer because we know that to solve big problems, we need the best and brightest minds available to us.  In support of this goal, we commit to actively breaking down barriers which stand in the way of those from diverse backgrounds and play our part in levelling the playing field. 
 
As a Future Facing Firm, we strongly believe that a career in law should be open to people from all walks of life, because not only does diversity of thought and experience make our firm a stronger and more sustainable business, but it also makes it a more rewarding place to work.
 
When recruiting, we prioritise attracting talented people and we actively promote a flexible working environment which enables all our team members to thrive. If you see a role you are interested in, but don’t feel you meet 100% of the criteria we encourage you to still consider making an application. We also welcome applications from those who may be looking to return to the workforce after a career break. 
 
We are proud to say our leadership in creating an inclusive working culture has been celebrated and recognised externally, including being listed for a number of years in the Times Top 50 Employers for Women and the Social Mobility Index.
 
We are a Level 2 Disability Confident Employer, and we actively encourage applications from people with disabilities, whether visible or invisible. We are committed to promoting equality of opportunity throughout our recruitment process and in every element of the employee life cycle. If you require assistance, or if you would like to discuss any accessibility requirements or adjustments as part of the recruitment process, please contact Becky Lowe at TalentAcquisition@cms-cmno.com who will be happy to support you.

Ready to apply? Here are the next steps.

We look forward to receiving your application online via the CMS careers site. Please contact our Talent Acquisition team if you have any questions. 

Please note that we have a preferred agency panel in place. Only applications submitted via the portal at the point of instruction will be accepted.

#LI-TBC