HR Technology Analyst

Fantastic opportunity to join CMS as an HR Technology Analyst based in our Bristol office. We offer this role on a hybrid basis.

About us

CMS is a Future Facing firm with more than 80 offices in over 45 countries and 5,800+ lawyers worldwide. We combine deep local market understanding with a global perspective. We are passionate about building strong relationships with our clients, our people, and the communities we work in.

We take a bold, dynamic, and agile approach to ensure our clients are able to face the future with confidence. We are driven by emerging technologies such as generative AI and readily embrace the possibilities it opens up for developing new and better ways of working.  Our aim is to inspire, impact and support our clients and our people, helping them to maximize their potential and thrive.

About the role

We have recently implemented Workday HCM and Payroll and are continuing to expand on this technology to leverage the functionality that Workday has made available to us. 
As part of our continued journey to excellence we are seeking a dedicated and proactive HR Technology Analyst to joint our HR Technology team. As the first point of contact for HR technology issues, you will play a critical role in providing timely assistance and troubleshooting to ensure that our employees have a smooth and effective HR technology experience. The role requires strong communication skills, problem solving abilities and a customer first approach. 

In this role, you can expect to get involved in a variety of work including:

Employee Support: Serve as a point of contact for all HR Technology related queries for current, future and past employees via phone, email, and Workday ticketing system. Provide excellent customer service while resolving basic technical issues. 
Trouble shooting & Issue resolution: Proactively identify and troubleshoot issues using Standard Operating Procedures (SOP’s) and workday documentation. Resolve issues where appropriate and escalate and allocate to appropriate team members where required. 
Incident Management: Log, track and manage support tickets through the entire lifecycle across multiple teams ensuring timely and accurate updates. 
User Access Management: Assist with password resets across our HR Technology
Documentation and Knowledge Sharing: Create and maintain clear and accurate documentation for SOP’s and user guides. Peer review colleagues’ documentation and act as the custodian of the internal HR technology team knowledge repository. 
Escalation: Identify complex issues and escalate to appropriate colleagues as necessary while ensuring that sufficient background information is collected and presented to facilitate timely resolution.
Change Management: Own and manage your own allocated portfolio of changes as required as part of a continuous improvement agenda within the HR function. 
Customer Communication: Keep employees and colleagues informed about the status of their requests and provide clear instructions for resolution when required. 

About you

We will invest in your ongoing training and development to support your professional goals and help you to thrive in your role from day one. Our opportunities are open to all suitably qualified applicants, so to be considered for this role, you must meet the following skills and experience:

Ongoing training and opportunities for career growth with the HR Technology team including certified ITIL and Workday training, as well as continued on the job development in a dynamic and fast paced environment. 

What’s in it for you?

We want to reward you today and help you plan for tomorrow. We appreciate that everyone is different, therefore we have designed a benefits system that offers choice and flexibility based on individual needs and lifestyles. To name a few, these include:

•    Competitive basic salary (reviewed annually)
•    Flexible, hybrid working policy
•    Generous bonus scheme
•    Up to 25 days holiday (rising to 28 days with service)
•    Holiday exchange scheme
•    Private medical insurance
•    Enhanced parental leave
•    Reasonable adjustments and accommodation for disabled talent in accordance with the Equality Act 2010.

If you would like to read more information regarding our range of benefits, please visit our Rewards & Benefits page on our website.

Equal opportunities

At CMS, we place diversity and inclusion at the centre of our culture and the heart of our organisation. As a firm we recognise, celebrate, and embrace the diverse talent our society has to offer because we know that to solve big problems, we need the best and brightest minds available to us.  In support of this goal, we commit to actively breaking down barriers which stand in the way of those from diverse backgrounds and play our part in levelling the playing field. 
 
As a Future Facing Firm, we strongly believe that a career in law should be open to people from all walks of life, because not only does diversity of thought and experience make our firm a stronger and more sustainable business, but it also makes it a more rewarding place to work.
 
When recruiting, we prioritise attracting talented people and we actively promote a flexible working environment which enables all our team members to thrive. If you see a role you are interested in, but don’t feel you meet 100% of the criteria we encourage you to still consider making an application. We also welcome applications from those who may be looking to return to the workforce after a career break. 
 
We are proud to say our leadership in creating an inclusive working culture has been celebrated and recognised externally, including being listed for a number of years in the Times Top 50 Employers for Women and the Social Mobility Index.
 
We are a Level 2 Disability Confident Employer, and we actively encourage applications from people with disabilities, whether visible or invisible. We are committed to promoting equality of opportunity throughout our recruitment process and in every element of the employee life cycle. If you require assistance, or if you would like to discuss any accessibility requirements or adjustments as part of the recruitment process, please contact Becky Lowe at TalentAcquisition@cms-cmno.com who will be happy to support you.

Ready to apply? Here are the next steps.

We look forward to receiving your application online via the CMS careers site. Please contact our Talent Acquisition team if you have any questions. 

Please note that we have a preferred agency panel in place. Only applications submitted via the portal at the point of instruction will be accepted.

#LI-TBC