IT Onsite Technician (18m FTC Apprentice) - London

Fantastic opportunity to join our IT function as an Apprentice, to be based in London. This role will be for 35 hours per week and is a 18m Fixed Term Contract  

About CMS

CMS is a Future Facing firm with more than 70 offices in over 40 countries and 5,000+ lawyers worldwide. We combine deep local market understanding with a global perspective. We are passionate about building strong relationships with our clients, our people, and the communities we work in.

We take a bold, dynamic, and agile approach to ensure our clients are able to face the future with confidence. We are driven by technology and readily embrace the possibilities it opens up for developing new and better ways of working.  Our aim is to inspire, impact and support our clients and our people, helping them to maximize their potential and thrive.

About the Role

• Assist users with hardware issuing or replacement as required. 
• Responsible for ensuring that issues and support requests are resolved within defined SLA.
• Responsible for ensuring that issues and support requests are documented within the ITSM tool.
• Adhering to processes and procedures.
• Mobile phones setup.
• Hardware refreshes.
• Provide additional support to client and internal meeting rooms.
• Daily Backup Tape Changes.
  Hardware maintenance and assisted troubleshooting of Storage Controllers and Server Controllers.
• Replacement of Storage Disks and Server Blades as and when required.
• Physical daily checks of system hardware health and lights including but not limited to:
  - MER/SER daily checks of Room Systems including Aircon, Fire Suppression and UPS Systems.
• Switch Upgrades, Console and Backups, some proficiency in network skills.
• Cable Tracing as required to troubleshoot any issues in Comms Rooms for Server/Network infrastructure.
• Troubleshooting with onsite wireless issues and deployments, up to and including local surveys.
• Chaperoning Vendors during maintenance work and tasks.
• Participate in project work as required, including non-business hour deployments (e.g., nights and weekends).
• Assisting with Video Conferencing serving our clients in the meeting rooms as required.
• Complete the Information Communications Technician Level 3 apprenticeship

About You

Qualifications and experience

• 3 GCSE's at grade 4+ (A-C) and above in any subject.
• GCSE Maths and English at grades 3+ (D or above).
• Must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject.
• Broad software application skills desired including Office 365.
• Demonstrated ability to master new software applications and technologies. 
• Proficiency in network skills.
• Must have experience with Windows operating systems.
• Knowledge of AV systems and telecommunications would be beneficial.

Equal Opportunities

At CMS, a next-generation mindset is woven into all we do. We're diverse, supportive and inclusive, embracing our corporate social responsibility and creating a culture of sustainability in which every one of our people, whatever their background, can maximise their potential and thrive. For further information about CMS' diversity initiatives and programmes, please view the Diversity & Inclusion pages on our website.

Please apply online or contact a member of the Talent Acquisition team if you have any questions. For information regarding our competitive range of benefits please visit our Rewards & Benefits page on our website.

Please note that CMS have a preferred agency panel in place. Only applications submitted via the portal at the point of instruction will be accepted.

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