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Business Services
20000072 Requisition #
CMS - international law firm is looking for a Senior Information Specialist to join the Knowledge and Research Services team on a Fixed Term Contract basis for 12 months. 
The opportunity 
To contribute to the delivery of Knowledge and Research Services (KRS) to CMS fee-earners, support staff and the wider CMS community as well as the firm’s Strategic Client Portfolio (SCP) as required.
To exploit all available information sources and facilitate user access to relevant content. 

Contribute to delivery of front-line Knowledge and Research Services from Cannon Place physical Knowledge HelpDesk (London) or via a virtual HelpDesk service (Bristol) on a rota basis (9am – 6pm).

Contribute to the efficient and effective management of workflow of requests to the Knowledge Help Desk using the workflow tool agreed (ServiceNow) to ensure all requests are fully documented showing the complete email trail and then delivered back to the client within Service Level Agreements.

Research using traditional printed materials, commercial electronic sources as well as the internet. 
Providing advice on self-service solutions for simpler enquiries, calling on the resources available via the CMS Compass Knowledge system and intranet.
Capturing research know-how for future use and contributing to the team knowledge bank WIKI and internal pages on ‘K4K’ Compass pages as appropriate.
Contribute to design and delivery of Knowledge training and induction programme for Trainees and New Joiners to include presentation, guidance and information documentation.

Delivery of current awareness services to include commercial press alerts and/or dashboards using both the contracted service (Lexis NewsDesk) and other relevant resources both commercial and freely available. 
Contribute to the continuous review and improvement of processes.
Specific projects as required. 

About you

Consistently deliver high quality services on time with a focus on, responsiveness, client satisfaction, effective client communication and client service orientation.

Interpersonal skills – develops and maintains effective professional relationships internally and externally.  Excellent team player.
Commercial and professional approach.
Excellent IT skills to include key Microsoft software in particular PowerPoint, Excel (advanced skills desirable – pivot tables, data manipulation) as well as Prezzi and the firm’s Document Management System (FileSite / WorkSite/  I-Manage). 

Strong organizational skills.  Ability to plan workload and meet deadlines. Ability to prioritise tasks and remain calm when working under pressure in a fast-paced environment. Work efficiently on multiple tasks without direct supervision
Attention to detail – research output is accurate reflecting original request. Ability to condense and summarise complex information accurately.
Flexibility – ability to adapt to changed responsibilities and new situations. 
Customer focus – Is dedicated to meeting the expectations and requirements of internal and external clients.
Communication and listening skills – ability to articulate positions/opinions clearly, effectively and objectively.  Recognises different working / communication styles of users and colleagues.
Creativity – has new, creative and unique ideas. Encourages the creative initiatives of others. Is highly pro-active and focuses on continuous improvement of processes and procedures.
Self-motivated; works around problems; produces solutions; anticipates and resolves problems before they happen.
An understanding and awareness of copyright and licensing obligations.

Previous Experience
Minimum of 3-5 years’ experience in Information Services is essential, in the legal or professional services sector.
Significant experience of undertaking research and/or answering enquiries.
Extensive knowledge and experience of wide range of legal data sources both hard copy and core online (Lexis Library, Lexis PSL, Practical Law, Westlaw UK, Nexis, Lexis NewsDesk).
Awareness of key company and business research databases (Companies House, Dun & Bradstreet, FT) and an excellent ability to search across publicly available sources, as well as the ability to use and review core internal data sources.
Experience of delivering training and induction sessions.
Research Monitor experience desirable.
SharePoint and intranet maintenance skills desirable.

Educational Qualification
A degree or post-graduate qualification in Information and Library Management, or Information Science is essential. Chartered CILIP Status, membership of BIALL or similar desirable.

Reports To: Library & Information Services Manager
Location: London or Bristol

About us

CMS are delighted to be named Law Firm of the Year at the 2018 British Legal Awards.

CMS is an international law firm with leading businesses throughout Europe, The Middle East, Asia and beyond. We create sustainable and rewarding futures for our clients, our people and our communities.

Ranked as the world’s 5th largest law firm by lawyer headcount and 6th largest in the UK by revenue, CMS works with clients in over 40 countries from 70+ offices worldwide.

CMS is well equipped to help our clients face the future with confidence. We are driven by technology and readily embrace the possibilities it opens up for developing new and better ways of delivering legal services. And we recruit, value and nurture top talent.

Equal opportunities

CMS is committed to promoting equal opportunities in employment, to not only adhere to current employment law, but to harness the full potential of our staff and ensure that all individuals are treated fairly and with respect. To meet this aim CMS endeavours to treat all staff and job applicants equally, on the basis of merit and the ability to do their job. Everybody will be treated equally regardless of race, colour, age, religion or belief, gender, gender identity, gender expression, marital or civil partner status, ethnic or national origin, physical or mental disability, sexual orientation, and pregnancy or maternity status (“Protected Characteristics”).

For further information about CMS’ diversity initiatives and programmes, please click here to view the diversity pages on our website.

How to apply  

If you are interested please apply online or contact Nazia Hayat, Talent Acquisition Advisor, for more information.

Please note that CMS have a preferred agency panel in place. Only applications submitted via the portal at the point of instruction will be accepted.

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