Service Transformation Analyst - 12 month Fixed Term Contract

We are looking for a Service Transformation Analyst on a 12 month fixed term basis. This position contributes significant value to the firm by serving as an essential part of the service transformation team, aiding in the implementation of process improvements as well as system enhancements and upgrades.  

About us

CMS is a Future Facing firm with more than 80 offices in over 45 countries and 5,800+ lawyers worldwide. We combine deep local market understanding with a global perspective. We are passionate about building strong relationships with our clients, our people, and the communities we work in.

We take a bold, dynamic, and agile approach to ensure our clients are able to face the future with confidence. We are driven by emerging technologies such as generative AI and readily embrace the possibilities it opens up for developing new and better ways of working.  Our aim is to inspire, impact and support our clients and our people, helping them to maximize their potential and thrive.

About the role

In this role, you can expect to get involved in a variety of work including:
•    Collaborate with relevant stakeholders to ensure a smooth transition during organisational change
•    Implement business process and system improvements effectively, with a focus on the Finance & Accounting workstreams
•    Maintain comprehensive knowledge of regulatory standards (VAT / SRA compliance) and current finance and risk processes
•    Support the Finance Operational team in routine activities as directed, ensuring best practices, efficiency, and effectiveness are achieved to the satisfaction of the business
•    Prepare project-related documentation, including process maps, training guides, and manuals, ensuring accuracy and consistent quality
•    Proactively collaborate with business users, support functions, and external parties to gather, review, and analyse information and functional requirements
•    Successfully engage in multiple initiatives simultaneously as required
•    Conduct data analysis for project purposes, assisting in tracking and reporting progress
•    Facilitate meetings with stakeholders from across the business and third parties, both remotely and in person
•    Prepare and deliver training sessions for support functions and business users where necessary; assist IT trainers when needed
•    Undertake additional duties as required by the Service Transformation Manager or other Finance Operations management

About you

We will invest in your ongoing training and development to support your professional goals and help you to thrive in your role from day one. Our opportunities are open to all suitably qualified applicants, so to be considered for this role, you must meet the following essential skills and experience:
Qualifications & Experience

•    Essential: In-depth knowledge of the legal industry and its operational model
•    Preferred: Prior experience in a similar finance role
•    Preferred: Proven experience in advising senior management
•    Essential: Comprehensive understanding of working capital and finance operations within a finance and accounting role
•    Desirable: Familiarity with Elite 3E software

This role requires various skillsets, including:

•    Ability to work collaboratively as part of a team 
•    Effective communication skills (both verbal and written) to build strong, trusted relationships with key stakeholders
•    Strong organisational skills to adhere to project methodologies
•    High attention to detail
•    Capability to remain calm and focused under pressure
•    Competence in meeting deadlines within short timeframes
•    Proficient analytical skills and the ability to make informed decisions
•    Flexibility with the capability to multi-task

What’s in it for you?

We want to reward you today and help you plan for tomorrow. We appreciate that everyone is different, therefore we have designed a benefits system that offers choice and flexibility based on individual needs and lifestyles. To name a few, these include:

•    Competitive basic salary (reviewed annually)
•    Flexible, hybrid working policy
•    Generous bonus scheme
•    Up to 25 days holiday (rising to 28 days with service)
•    Holiday exchange scheme
•    Private medical insurance
•    Enhanced parental leave

If you would like to read more information regarding our range of benefits, please visit our Rewards & Benefits page on our website.

Equal opportunities

At CMS, we place diversity and inclusion at the centre of our culture and the heart of our organisation. As a firm we recognise, celebrate, and embrace the diverse talent our society has to offer because we know that to solve big problems, we need the best and brightest minds available to us.  In support of this goal, we commit to actively breaking down barriers which stand in the way of those from diverse backgrounds and play our part in levelling the playing field. 
 
As a Future Facing Firm, we strongly believe that a career in law should be open to people from all walks of life, because not only does diversity of thought and experience make our firm a stronger and more sustainable business, but it also makes it a more rewarding place to work.
 
When recruiting, we prioritise attracting talented people and we actively promote a flexible working environment which enables all our team members to thrive. If you see a role you are interested in, but don’t feel you meet 100% of the criteria we encourage you to still consider making an application. We also welcome applications from those who may be looking to return to the workforce after a career break. 
 
We are proud to say our leadership in creating an inclusive working culture has been celebrated and recognised externally, including being listed for a number of years in the Times Top 50 Employers for Women and the Social Mobility Index.
 
We are a Level 2 Disability Confident Employer, and we actively encourage applications from people with disabilities, whether visible or invisible. We are committed to promoting equality of opportunity throughout our recruitment process and in every element of the employee life cycle. If you require assistance, or if you would like to discuss any accessibility requirements or adjustments as part of the recruitment process, please contact a member of the Talent Acquisition team at TalentAcquisition@cms-cmno.com who will be happy to support you.

Ready to apply? Here are the next steps.

We look forward to receiving your application online via the CMS careers site. Please contact our Talent Acquisition team if you have any questions. 
 

Please note that we have a preferred agency panel in place. Only applications submitted via the portal at the point of instruction will be accepted.

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