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Unified Communications Assistant

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Business Services
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19000023 Requisition #
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Are you looking to be part of a busy front facing team for an international law firm?


About the role

Reporting to the Unified Communications Manager, you will provide technical support to clients and internal users for the client meeting room, working closely with the IT team to deliver IT services based on the firm’s requirements.

You will be a key part of the team with a range of responsibilities, which will include:

• Analyse and resolve client meeting room technical problems involving multiple technologies and platforms;
• Explore, test, and implement new Unified Communications solutions and services as required, with the goal of standardsation;
• Participate in project work as required, including non-business hour deployments (e.g. nights and weekends)
• Operates movie projector, slide projector, television/cablevision, microphones and speakers, Polycom IP phones etc. and instructs others in the operation of such equipment;
• Participate and advise in the definition of desktop and applications standards, images, processes, and policy governance to improve technical services;
• Maintains inventory of IT and audio-visual equipment;
• Adhering to IT processes and procedures
• Performs clerical work necessary to procurement, distribution and storage of audio visual materials;
• Responsible for ensuring that issues and support requests are resolved within defined SLA and providing regular reports and statistics to support this

About you 
Ideal candidates will have Skype for Business basic user management and basic networking and SIP protocol understanding, troubleshooting skills with a broad software application skill-set, demonstrable ability to master new software applications and technologies and prior experience with a ticketing system.

You will also have solid experience with Windows operating systems and hardware in a computer support related setting and be a school graduate with at least one year of experience in the operation and maintenance of audio-visual equipment.

To excel in this role you will have excellent communications skills, excellent customer service and interpersonal skills, general clerical skills together with superior oral, written and interpersonal communication skills with a strong dedication to customer service. You must demonstrate consistent commitment to supporting teamwork within the group and be a proactive problem-solver with the ability to work under stress and time pressure, required. Ability to work under pressure to meet deadlines;

Please note that this role has physical demands such as continuous walking, standing, sitting, and manual dexterity. Frequent bending, lifting, handling and reaching. Occasional pushing/pulling, squatting and climbing.


About us 

CMS are delighted to be named Law Firm of the Year at the 2018 British Legal Awards. 
CMS is an international law firm with market leading businesses throughout Europe, The Middle East, Asia and beyond.

Ranked as the world’s 6th largest law firm by lawyer headcount and 6th largest in the UK by revenue, CMS works with clients in 42 countries from 74 offices worldwide. 

A future facing law firm CMS is well equipped to help our clients face the future with confidence.  We are driven by technology and readily embrace the possibilities it opens up for developing new and better ways of delivering legal services. And we recruit, value and nurture top talent.


Equal opportunities

CMS is committed to promoting equal opportunities in employment, to not only adhere to current employment law, but to harness the full potential of our staff and ensure that all individuals are treated fairly and with respect. To meet this aim CMS endeavours to treat all staff and job applicants equally, on the basis of merit and the ability to do their job. Everybody will be treated equally regardless of race, colour, age, religion or belief, gender, gender identity, gender expression, marital or civil partner status, ethnic or national origin, physical or mental disability, sexual orientation, and pregnancy or maternity status (“Protected Characteristics”).

For further information about CMS’ diversity initiatives and programmes, please click here.to view the diversity pages on our website.


How to apply

If you are interested please apply online or contact Stefanie Hall, Recruitment Advisor, for more information.

Please note that CMS have a preferred agency panel in place. Only applications submitted via the portal at the point of instruction will be accepted.  

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